FAQ

  • Do I have to pay to get listed with UCXmarket?
    No, you can get started for free with our Basic Plan. But if you wish to take advantage of all the features and assets UCXmarket offers, you can always upgrade to our paid plans.

  • What is a Sponsored Plan?
    We have an offer where you can get our Pro Plan for free via sponsorship. Feel free to contact us for more information.

  • What do I gain if I sell with UCXmarket?
    We created UCXmarket to make selling easy. When you sell with us, you gain:

  1. A new, customizable sales channel that can be linked to your website.

  2. Product Builder access that allows you to configure, productize, categorize, sell, and manage even the most complex solutions.

  3. Profile Editor access that lets you brand your channel to your heart’s content.

  4. Time-efficient online ordering and payment processing methods.

  5. An ElasticSearch-enhanced platform for lightning-fast product search.

  6. A platform that works with endless integrations, including CRM, ERP, and Sales Systems.

  7. A user-friendly, intuitive, and responsive interface.

  8. 24/7 support from our Customer Success Specialists.

If you’re interested in learning more about the benefits of getting listed with us, don’t hesitate to contact us. We’d be happy to walk you through UCXmarket!

  • Do I have to set up my products or do you do that for me?
    Depending on the seller plan you’ve chosen, you can easily onboard and sell products yourself with the Product Builder or let us onboard up to 10 products for you. For additional product onboarding services, you can see our prices here

  • Can I buy products from other providers with a company user?
    Yes, it is possible to buy products from other providers even with a company user. 

  • Can my UCXmarket profile have team access?
    Yes, if you have the Pro or Channel+ Plan. You can create an unlimited amount of staff users to help with the management of your profile. For more information on the plan benefits and limitations check out our Seller Plans

  •  What other services do you guys offer?
    Except for UCXmarket related services, we also offer a wide range of other Professional Services.

  • What if I don’t like selling with UCXmarket? 
    If you’re not satisfied with our paid plans for any reason and would like to cancel the subscription, sending a 30-day notice is mandatory for us to issue your cancelation. Your feedback as to why you chose to not sell with us any longer would be greatly appreciated!

  • How long does it take to get onboarded?
    The onboarding process is usually done within 24 hours. 

  • If someone orders our products, would we get notified directly?
    Yes. Every seller will have a contact person associated with their account where order notification will be sent to automatically

  • Do you charge a commission for sales through the market? 
    No, there is no commission at all.

  • If you receive requests for a solution that multiple partners offer, how do you choose a partner/ partners for those opportunities? 
    We don't favor one partner over another. All are equal in our market. The selection depends on the requirement specifications (location, features, compliance, etc) and partners are selected accordingly.

  • What is the process to get my products shown on your platform?
    All Sellers that sign up with us, regardless of Plans, will have their products automatically shown/ populated in our platform as well.

  • I offer accounting services. Is your sales platform suitable for my business/ industry as well?
    Yes, it is. Our platform is suitable for every business and is very scalable to accommodate products from any industry.

Still need help? Contact Us Contact Us